Customer Service Centre Supervisor at North Bay
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Chief Administrative Officer
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Board meetings, strategic plans, and buyer signals from Judy Bechard’s organization
The committee meeting covered several General Government Committee reports. Discussions focused on the Purchasing By-Law Review and Recommendations, the Digital Modernization Strategy and Corporate-Wide Customer Service Strategy, and the Naviline Cloud Migration and Hosting tender. Directions were provided for these reports to be forwarded to the Council for further action.
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The committee meeting addressed several community services reports, including updates on the Multi-Use Recreational Facility feasibility study. Additionally, the committee held public meetings pursuant to the Planning Act regarding multiple proposed zoning by-law amendments. These included amendments for properties at 555 McKeown Avenue, 5235 Highway 11 North, 0 Booth Road, and 522 McIntyre Street West. The committee received public presentations expressing concerns about traffic, environmental impact, and neighborhood character, and reviewed applicant clarifications regarding these developments. All discussed items were directed to be brought forward to the full Council.
This Digital Modernization and Corporate-wide Customer Service Strategy serves as a roadmap for transforming the City of North Bay into a customer-focused, digitally-enabled municipality. The plan outlines six workstreams: Customer Forward, Digital Solutions, Business Solutions, Foundational Technology, Governance, and Delivery Capability and Capacity. Key objectives include making interactions with the City easy and consistent, expanding self-service digital options, resolving inquiries at the first point of contact, and modernizing back-office processes and technology. The strategy aims to improve customer and staff experiences, enhance operational efficiency, and ensure sustainable service delivery through phased implementation and continuous improvement.
The committee discussed a report regarding the proposed amendment of the Indemnification Policy. A specific clause regarding retroactive application was removed after discussion, resolving a conflict of interest declared by a member. No other items were addressed by the Community Services or Infrastructure and Operations Committees.
Extracted from official board minutes, strategic plans, and video transcripts.
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