Utility Billing Platform for Public Utility Board (Request For Proposal)

Description: Soliciting proposals from qualified vendors for a modern, cloud-hosted utility process management and utility billing platform. The utility intends to replace its current billing software with a single, integrated ecosystem that connects billing, customer account management, service orders, mobile field work, customer self-service, payments, customer communications, print and mail fulfillment, hosting, security, and ongoing operational support. The utility is not seeking a conventional billing application supplemented by a collection of unrelated third-party products. The utility is seeking a solution in which these functions operate as one system, share one set of data, and are supported by one accountable provider.